Tom Howe has seen his share of internet firefights — he still remembers keeping Disney+ afloat the night WandaVision launched. These days, as Director of Insights Engineering at Hydrolix, he spends a lot of time thinking about how AI fits into real-world operations, and just as importantly, where it doesn’t. I caught up with him to talk about what AI gets right, what teams keep getting wrong, and why human input still matters more than ever.