Customer experience and brand reputation are extremely important in the highly competitive world of consumer financial institutions. And maintaining a quality experience goes far beyond the folks on the front lines that talk to the customers on a daily basis. It’s also a core commitment of the teams that build and maintain infrastructure. They must build secure, reliable, and intuitive solutions that ensure their customer’s confidence and trust is reinforced and justified.
With more than 14 million members and $180 billion in assets, Navy Federal Credit Union (also known as Navy Federal for short), is a perfect example of a forward-thinking global financial organization that prioritizes their customer’s online digital experience.
One key to maintaining a great online experience is providing monitoring, insights, and performance data to everyone from the C-suite on down. With these insights, teams can identify and remediate issues quickly to ensure that their infrastructure is operating at the highest levels. To accomplish this, Navy Federal chose TrafficPeak, an observability product powered by Hydrolix that runs on the Akamai Cloud.
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In a Navy Federal Credit Union customer story, Brett Sidebottom, Manager of Cybersecurity Technology Engineering at Navy Federal, discusses the importance of TrafficPeak to the organization . “Having complete performance and availability data is eye-opening. It means we better understand our member experience, which also means we can measure and continually improve it. The ability to see the full picture and health of everything across various functions has significantly shortened our time to resolution from hours or days to seconds and minutes.”
The impact of TrafficPeak doesn’t stop with the cybersecurity team. Everyone from cloud network engineering to cloud platform engineering, from API engineering to incident management, from digital banking team all the way up to SVPs and even the C-suite, has seen the impact of the data and the value that they get from having it in real time. It’s a solution that has a lot of fans and quickly became Navy Federal’s source of truth.
To learn more about how Navy Federal Credit Union uses TrafficPeak to successfully maintain near real-time observability into a first class digital customer experience, read the full case study.
Next Steps
Interested in partnering with Hydrolix? Learn more about the Powered by Hydrolix Partner Program and contact us for a proof of concept (POC).
You can also learn more about TrafficPeak, which provides observability on Akamai Connected Cloud and integrates with other Akamai products.
